Support Contracts
We are currently offering two different types of support contracts:
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| If you would like more information
please don't hesitate to contact us. Zeal House, 8 Deer Park Rd, London, SW19 3UU. |
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| Tel: 020 8545 9660 Fax: 020 8545 9661 |
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| E-mail: sales@abbeysupport.com | |
Maintenance Contract
This carries on where the manufacturers warranty leaves
off simply extending the warranty of your existing hardware by a period
of one year.
The extended warranty starts from 80 pounds upwards, per PC.
Network Contract
The network contract deals with your software and network
administration.
Abbey Support network administration options have been designed to give you easy payment terms and flexible options to suit the level of service that your business requires.
With the Platinum, Gold & Silver options a 10% discount is attracted if they are paid yearly in advance otherwise all options are to be paid by standing order.
Time spent beyond the monthly hours will be charged at our ad-hoc rate with a service discount bronze 10% (£81), silver 20% (£72) and gold 40% (£54) per hour.
Normal working hours apply to all services and rates are
net of vat.
Abbey Support Ltd standard terms and conditions of business apply.
Local Rates Below for City and West End Rates Click Here
Response within 2 Working Days
Block purchase of time at £430 for 5 hours to be used within 3 months .
Support includes telephone and site visits.
Response within 8 normal working hours
Retainer of £400 per month.
Giving up to 6 free hours per month of support including telephone and site visit
Four hour response within normal working hours
Retainer of £680 per month
Giving up to 12 hours per month free support, including telephone and site visits, network administration, housekeeping, system optimisation.
This is an all inclusive package.
Four hour response within normal working hours
Price per month based on no of PC's (Server=3PCs).
0-5 £580 per month
6-15 £890 per month
16-30 £1150 per month
31+ POA
A limit of 10 free hours on a single incident applies after which normal charging applies, applies to Platinum contract only.
A maximum of 5 free hours dealing with Viruses per month. Free support does not mean free training only problem solving. We will be happy to quote for training.
Ad-hoc
(Not under Support Contract) £90 per hour or part hour, non-urgent.
** A limit of 10 free hours on a single incident applies after which normal charging applies. A maximum of 5 free hours dealing with Viruses per month. Free support does not imply free training only problem solving.
*** Prices valid from 1 November 2007.
