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Call 020 8545 9660
Call 020 8545 9660

Need financial flexibility in your IT support budget?

Network Contracts

For total reassurance choose a Network contract.

Our Network Contracts cover both network and software administration and can be tailored to your company’s IT needs and budget.

"Abbey Support provided a first-class service, including strategic IT advice, prompt response and user support above and beyond any contractual obligation."

Features

  • Fast response time
  • Easy payment terms
  • Flexible options to suit the level of service required
  • Experienced engineers across common applications including: Sage, ACT, Estatecraft, SOS

Discounts

  • Platinum, Gold & Silver options offer 6% discount if paid yearly in advance, otherwise all options are to be paid by standing order.

Additional Hours

  • Time spent beyond the monthly hours will be charged at our ad-hoc rate with a service discount as follows:
    • The City and West End area discounted rates: Classic 10% (£120.60), Silver 20% (£107.20) and Gold 30% (£93.80) per hour
    • Local area discounted rates: Classic 15% (£107.10), Silver 20% (£100.80) and Gold 35% (£81.90) per hour

Normal working hours apply to all services and rates are net of VAT. Abbey Support Ltd’s standard terms and conditions of business apply.

Contract DetailsLocalCentral
Classic

  • Block purchase of time for 5 hours to be used within 3 months
  • Response within 2 working days
  • Support includes telephone and site visits

Quarterly Payment of £595Quarterly Payment of £670
Silver

  • Response within 8 normal working hours
  • Retainer giving up to 6 free hours per month
  • Support includes telephone and site visits

Monthly Retainer of £555Monthly Retainer of £680
Gold

  • 4 hour response within normal working hours
  • Includes up to 12 hours per month free support
  • Support includes telephone and site visits
  • Support covers network administration, housekeeping and system optimisation.

Monthly Retainer of £995Monthly Retainer of £1105
Platinum

  • All inclusive package covering network administration, housekeeping and system optimisation
  • 4 hour response within normal working hours
  • Price per month based on number of PCs (Server=3PCs). A limit of 10 free hours on a single incident applies after which normal charging applies, applies to Platinum contract only
  • A maximum of 5 free hours dealing with viruses per month
  • Free support does not mean free training only problem solving. We will be happy to quote for training

Up to five PCs:

£875 per month

6-15 PCs:
£1310 per month

16-30 PCs: £1630 per month

31+ PCs POA		Up to five PCs:

£950 per month

6-15 PCs:
£1380 per month

16-30 PCs: £1875 per month

31+ PCs POA