Need financial flexibility in your IT support budget?

Network Contracts

For total reassurance choose a Network contract.

Our Network Contracts cover both network and software administration and can be tailored to your company’s IT needs and budget.

Features

Fast response time
Easy payment terms
Flexible options to suit the level of service required
Experienced engineers across common applications including: Sage, ACT, IRIS & SOS

Discounts

Platinum, Gold & Silver options offer 5% discount if paid yearly in advance, otherwise all options are to be paid by standing order.

Additional Hours

Time spent beyond the monthly hours will be charged at our ad-hoc rate with a service discount as follows:
- The City and West End area discounted rates: Classic 10% (£126), Silver 20% (£112) and Gold 30% (£98) per hour
- Local area discounted rates: Classic 15% (£113), Silver 20% (£106.40) and Gold 35% (£86.50) per hour

Normal working hours apply to all services and rates are net of VAT. Abbey Support Ltd’s standard terms and conditions of business apply.

Contract Details	Local	Central
Classic Block purchase of time for 5 hours to be used within 3 months Response within 2 working days Support includes telephone and site visits	Quarterly Payment of £620	Quarterly Payment of £690
Silver Response within 8 normal working hours Retainer giving up to 6 free hours per month Support includes telephone and site visits	Monthly Retainer of £580	Monthly Retainer of £700
Gold 4 hour response within normal working hours Includes up to 12 hours per month free support Support includes telephone and site visits Support covers network administration, housekeeping and system optimisation.	Monthly Retainer of £1040	Monthly Retainer of £1135
Platinum All inclusive package covering network administration, housekeeping and system optimisation 4 hour response within normal working hours Price per month based on number of PCs (Server=3PCs). A limit of 10 free hours on a single incident applies after which normal charging applies, applies to Platinum contract only A maximum of 5 free hours dealing with viruses per month Free support does not mean free training only problem solving. We will be happy to quote for training	Up to five PCs: £920 per month 6-15 PCs: £1360 per month 16-30 PCs: £1670 per month 31+ PCs POA	Up to five PCs: £980 per month 6-15 PCs: £1420 per month 16-30 PCs: £1920 per month 31+ PCs POA