Please use a modern browser. This website is not designed for versions of Internet Explorer below IE10
Call 020 8545 9660
Call 020 8545 9660

Need financial flexibility in your IT support budget?

Network Contracts

For total reassurance choose a Network contract.

Our Network Contracts cover both network and software administration and can be tailored to your company’s IT needs and budget.

"Abbey Support provided a first-class service, including strategic IT advice, prompt response and user support above and beyond any contractual obligation."

Features

  • Fast response time
  • Easy payment terms
  • Flexible options to suit the level of service required
  • Experienced engineers across common applications including: Sage, ACT, Estatecraft, SOS

Discounts

  • Platinum, Gold & Silver options offer 6% discount if paid yearly in advance, otherwise all options are to be paid by standing order.

Additional Hours

  • Time spent beyond the monthly hours will be charged at our ad-hoc rate with a service discount as follows:
    • The City and West End area discounted rates: Classic 10% (£126), Silver 20% (£112) and Gold 30% (£98) per hour
    • Local area discounted rates: Classic 15% (£113), Silver 20% (£106.40) and Gold 35% (£86.50) per hour

Normal working hours apply to all services and rates are net of VAT. Abbey Support Ltd’s standard terms and conditions of business apply.

Contract DetailsLocalCentral
Classic

  • Block purchase of time for 5 hours to be used within 3 months
  • Response within 2 working days
  • Support includes telephone and site visits

Quarterly Payment of £620Quarterly Payment of £690
Silver

  • Response within 8 normal working hours
  • Retainer giving up to 6 free hours per month
  • Support includes telephone and site visits

Monthly Retainer of £580Monthly Retainer of £700
Gold

  • 4 hour response within normal working hours
  • Includes up to 12 hours per month free support
  • Support includes telephone and site visits
  • Support covers network administration, housekeeping and system optimisation.

Monthly Retainer of £1040Monthly Retainer of £1135
Platinum

  • All inclusive package covering network administration, housekeeping and system optimisation
  • 4 hour response within normal working hours
  • Price per month based on number of PCs (Server=3PCs). A limit of 10 free hours on a single incident applies after which normal charging applies, applies to Platinum contract only
  • A maximum of 5 free hours dealing with viruses per month
  • Free support does not mean free training only problem solving. We will be happy to quote for training

Up to five PCs:

£920 per month

6-15 PCs:
£1360 per month

16-30 PCs: £1670 per month

31+ PCs POA		Up to five PCs:

£980 per month

6-15 PCs:
£1420 per month

16-30 PCs: £1920 per month

31+ PCs POA